Privacy & Data Requests

1. Submit your request

Open Account Settings to update your profile, export your account data, or permanently delete your Rami Motion account. For additional requests or help, email the support address shown on the website from your account email. Do not include your password or payment card number.

2. Verification and timeframe

We may need to confirm account ownership before making changes. Requests are processed under applicable legal deadlines, and response periods must be communicated accurately by the service operator. We may retain transaction records that law requires us to keep.

3. AI providers and stored media

Uploaded media may already have been processed by an external video model provider. We will explain known processing and deletion limitations and ask vendors to act on requests where legally and contractually required. Specific retention times need to be finalized before public release.

4. Self-service controls

Signed-in users can access Account Settings to change their display name, request an email change, update their password, export stored account records and request permanent account deletion. Deleting a Rami Motion account removes associated application data and stored media, subject to any legally required records retained by independent payment providers.

Deletion cannot reverse completed Paddle transactions or remove records that must be retained by a payment processor for tax, legal or dispute purposes. Open payment disputes or refunds should be handled with support before deletion.