Refund Policy

1. One-time credit purchases

Each Rami Motion credit pack is a single, non-recurring payment. We do not automatically renew packs or charge you again unless you initiate another purchase. Completing a purchase is different from a refund or cancellation request.

2. Eligibility

A rejected upload or prompt is not itself a cash refund of purchased credit packs; no generation credits are deducted in that case. If you believe you were charged incorrectly, experienced a duplicate charge, could not access the paid service or are entitled to a statutory refund, contact support promptly with your account email and transaction reference. Refund requests are assessed individually and in accordance with applicable law and Paddle’s processes.

Where mandatory withdrawal/cancellation rights apply to digital services, those rights prevail. Any lawful waiver or exception regarding performance of digital content will be presented in checkout where required; this policy does not itself remove your rights.

3. Failed video generations

Images and prompts rejected before generation cost zero credits. When an AI provider confirms a generation failed, or generated video is rejected by our output safety screening, reserved credits are returned to your account. A temporary moderation outage may delay review without an immediate credit refund; contact support if a job remains pending. Credit restoration is separate from a payment refund. If credits are not restored, please contact support.

4. How to request a refund

Contact support using the address displayed on our website and provide your account email, Paddle transaction reference, payment date, explanation and relevant evidence. Do not send full card numbers or sensitive card security codes. We will review your request under applicable law and the merchant-of-record refund process, and communicate the decision and next steps.

We do not promise that every request will be approved or that a failure of a preview animation proves a paid provider failure. Mandatory rights are never waived by these terms.

5. What is not automatically a refund

AI models may produce different movement or quality from what you imagined. Aesthetic dissatisfaction with a completed, accessible clip does not by itself trigger an automatic cash refund. However, technical defects, non-delivery and mandatory consumer rights will be considered fairly in line with applicable law.

Illustrative clips on the home page are not evidence of a particular AI model capability. If you cannot access the paid features, please contact support promptly so we can investigate.

6. Payment disputes

Please contact support with the transaction reference if you see a duplicate or unauthorized charge. You may also use applicable consumer or payment-provider dispute channels. No automatic renewals exist for one-time credit packs. Completed purchases remain subject to applicable refund and withdrawal rules.

7. Processing refunds

Approved refunds are processed through the original payment channel by Paddle, subject to bank and payment-provider settlement times. If a full or partial refund is issued, related service entitlements may be adjusted fairly and in accordance with consumer law.

Content moderation, credit charges and refunds

Rejected product images or prohibited prompts are blocked before generation, and no generation credits are deducted. Generated videos rejected by our post-generation safety review are not delivered and the credits reserved for that generation are restored to the account. A technical provider failure likewise restores reserved credits when confirmed.

A generation-credit restoration is not a refund of the separate one-time credit-pack purchase. Cash refunds are evaluated fairly under this policy and mandatory consumer rights. Automated moderation is fallible; report apparent errors or jobs stuck in review to support.